CompTIA A+ Core 2 – 3.0 – Software Troubleshooting
This course covers Domain 3.0 of the CompTIA A+ Core 2 (220-1202) exam: Software Troubleshooting. You'll learn how to diagnose and fix common problems in Windows, macOS, Linux, and mobile operating systems, along with application-level issues and security-related symptoms like malware infections. We go through a step-by-step troubleshooting process for slow systems, boot failures, application crashes, and unexpected behavior, plus how to tell a malware problem apart from a normal software glitch. This builds directly on the operating systems and security knowledge from Domains 1.0 and 2.0, applying that knowledge to real troubleshooting scenarios. By the end, you'll be able to work through software problems methodically instead of guessing at random fixes.
- Apply a structured troubleshooting process to Windows OS problems
- Diagnose and fix common application-level issues and crashes
- Troubleshoot boot problems, slow performance, and system instability
- Identify symptoms of malware infection and follow proper removal steps
- 01Course Objectives02:52
- 02Module 01 - Boot Process11:37
- 03Boot Recovery Tools09:35
- 04iTUS - Windows Advanced Boot Options20:08
- 05System Restore06:38
- 06iTUS - Create System Restore Point08:54
- 07Update and Driver Roll Back03:47
- 08iTUS - Update and Driver Roll Back05:12
- 09System Repair, Reinstall, and Reimage07:16
- 10iTUS - Creating and Using a Recovery Image15:28
- 11iTUS - Reinstalling Windows Within RESET Options03:10
- 12iTUS - Imaging-Cloning Partitions or Disks with Third Part Software13:15
- 13iTUS - Intel Rapid Storage Technology RST Drivers07:22
- 14Troubleshoot Boot Issues14:12
- 15iTUS - Troubleshoot Boot Issues03:30
- 16Troubleshoot Profile Issues04:26
- 17iTUS - Troubleshoot Profile Issues11:23
- 18Troubleshoot Performance Issues17:08
- 19iTUS - Troubleshoot Performance Issues03:57
- 20Troubleshoot System Fault Issues13:58
- 21iTUS - Troubleshoot System Fault Issues03:01
- 22Troubleshoot Application and Service Fault Issues15:15
- 23iTUS - Troubleshoot Application and Service Fault Issues04:13
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