CompTIA A+ Core 2 – 4.0 – Operational Procedures

This course covers Domain 4.0 of the CompTIA A+ Core 2 (220-1202) exam: Operational Procedures. You'll learn the professional side of IT work, like proper documentation, change management, safety procedures, and how to communicate with users the right way. We cover ticketing systems, backup strategies, environmental and electrical safety, licensing and privacy basics, and the professionalism skills that separate a good technician from a great one. This is the final domain of Core 2 and it ties everything else together, since knowing how to fix a computer only matters if you also know how to do it safely, professionally, and by the book. By the end, you'll understand the day-to-day procedures and professional behavior expected of a working IT technician.